Frequently Asked Questions
Do you have questions about ReKi? We’ll answer them directly.
Pricing, contracts, features, implementation, and data. If you can’t find what you’re looking for, write to us.
Pricing and Contract
How much does ReKi cost for a clinic?
€28/month for each doctor. The first location is included; each additional location costs €47/month. The first 10 therapists are included, and each additional therapist costs €9/month. Medical assistants and front desk staff are unlimited and included.
Upon signing up,you pay a one-timeimplementationfeeof €200.
Optional add-ons: Medical Rehabilitation €94/month, Patient Account €28/month, Therapist Commission €19/month, Individual Subscriptions €9/month, Corporate Subscriptions €19/month, voice dictation approximately €0.28/consultation. Prices do not include VAT.
How are doctors counted?
Each active doctor at the clinic is billed separately. If you have 3 doctors, you pay €84/month for them.
Does the price change if I hire someone?
Assistants and front desk staff do not affect the price. The first 10 therapists are included; starting with the 11th, €9/month is added for each one. The price also increases when you add a doctor or a location.
Do I get a discount if I pay for a year?
Yes. If you pay annually in advance, you geta 5% discounton the annual total.
What kind of contract do I sign?
For clinics, the contract is annual, with monthly billing in advance. You can cancel with 30 days’ notice prior to the renewal date, without penalties. For independent therapists, the contract is monthly, with 30 days’ notice.
What does the €200 implementation package include?
For clinics: full setup (services, resources, staff, schedule), separate training for each role, data migration from your current system (if it can be exported in a compatible format), and configuration of integrations: cash register, the tax authority, and external billing system. It costs €200, a one-time fee.
For independent therapists, implementation is free.
Is there a free trial period?
For clinics, no. To see the real benefits, ReKi needs to be configured for your services, staff, and schedule. Instead, we’ll do as many demos as you need until you’re sure ReKi is right for you.
Independent therapists get their first month free, with no credit card required and no commitment.
Do patient subscriptions cost extra?
Yes, they’re add-ons: individual subscriptions cost €9/month, and corporate subscriptions cost €19/month per clinic. You don’t pay anything extra for each subscription sold. Service packages are included.
Do you also build a website for the clinic?
Yes, for new clinics. The Standard plan costs €200 as a one-time fee and includes online scheduling integrated with ReKi. Hosting and the domain remain in the clinic’s name. The Extended plan is available upon request.
Features
Does ReKi work even if there’s no doctor at the clinic?
Yes. TheTherapeutic Focusmodeis designed for practices and clinics without a permanent doctor: therapists schedule appointments, manage patients, conduct sessions, and issue invoices without needing a doctor in the system. Independent therapists use the same mode.
What does the Medical Assistant role do?
They have all the rights of a front desk and can perform procedures assigned by a doctor, with dual signatures on medical documents. The clinical sections of the patient’s record remain visible only to the doctor.
Does it work on a phone or tablet?
Yes. ReKi runs in a browser on any device, without needing to be downloaded from an app store. The therapist’s screen is optimized for phones and tablets. Front desk staff and doctors work best on a computer or a large tablet. The tablet belongs to the clinic: no package includes one, and ReKi does not sell devices.
Can patients schedule appointments online?
Yes, from the clinic’s website. The patient is already there and looking for an available slot: they select the service and see only the available times on the calendar. They can choose a specific therapist or “any therapist.” They can also schedule an appointment for someone else or request a callback. If the desired date is full, they’re offered the first available date with openings. Online scheduling is included in the Standard Package and doesn’t require a patient account.
How do the packages work?
Treatments are recommended by the doctor or therapist. The patient does not choose the treatments themselves. They can purchase them at a discounted rate as part of a package, at a fixed price, and each treatment has its own counter showing the number of remaining sessions. The packages are included in the Standard Package.
Does ReKi issue a receipt and an invoice?
Yes, from the same window, upon receipt of payment. The invoice is submitted to the e-invoicing system, and cancellations are processed through negative documents, without modifying the original payment entry.
E-invoicing is set up for Romania. For other countries, we scope it on request.Does it work with my cash register?
ReKi integrates with cash registers with the fiscal cash registers used in that country. The receipt is printed automatically upon payment, and the receipt number from the fiscal memory appears in ReKi. For other models, please provide us with the exact model, and we’ll check for compatibility.
Do you work with your accounting software?
For clinics in Romania, yes. If you already use accounting software, ReKi sends the invoices there instead of issuing them in ReKi. The external link and e-invoicing in ReKi are not used at the same time. For other countries, we scope this on request.
Can I send automated text messages to patients?
Yes: confirmations, reminders, and codes for signing. You have two options:ReKi SMS, an Android app on the clinic’s phone that sends messages from your number at no cost per message, or an external SMS provider, which charges per message.
Does ReKi report to the insurer in Romania?
Yes. ReKi signs, validates, and reports outpatient and rehabilitation services to the insurer in Romania. Electronic prescriptions and sick leave are also issued through ReKi.
Automatic monthly reporting, the monthly reporting feature that runs automatically, will be available soon for €19 per month per tax ID, VAT excluded. This is for clinics in Romania. For other countries, we scope it on request.
Does ReKi calculate therapists’ commissions?
Yes, with the Therapist Commissions add-on (€19/month). You set a fee schedule for each therapist, and the commission is calculated for each procedure performed. Reports can be exported to PDF and Excel.
Do you have therapeutic assessments and scales?
Yes. Therapeutic assessments and scales are included in the Standard Package: the initial assessment, the scales you use at the clinic, and the final assessment. The score is saved next to the name so you can compare it later. From the same record, you can start a treatment plan. The treatment plan, clinical goals, and reevaluation come with the Medical Rehabilitation add-on.
Is the treatment plan included in the Standard Package?
No. It comes with the Medical Rehabilitation add-on, which costs €94 per month for the entire clinic, along with clinical goals, the protocol library, and reevaluation. It is initiated by the doctor at the end of the consultation, using the ICD-10 diagnosis, or by the therapist during the therapeutic evaluation.
Clinical services are scheduled in the calendar. Sessions in the plan are automatically added only when the front desk uses guided scheduling.
How do you schedule sessions for a plan?
You specify which days and times are convenient for the patient, and ReKi searches for available therapists, rooms, and equipment for each procedure. You review the proposal and confirm it. Sessions are added to the calendar only through this process—guided scheduling. Without it, they are not added automatically.
Plan scheduling is included with the Medical Rehabilitation add-on, which costs €94 per month for the entire clinic.
What do you see in the calendar?
Doctors, therapists, rooms, and equipment, all side by side. You schedule clinical services in the calendar. If a service involves equipment, the equipment is booked as well, not just the therapist. The calendar is included in the Standard Package.
What does the therapist do during the session?
They view the day’s schedule and the parameters for each procedure on their phone and record measurements during the session. The schedule and procedure execution are included in the Standard Package. Clinical goals, progress charts, and reevaluation are included in the Medical Rehabilitation add-on.
What happens during check-in?
The patient identifies themselves using the code received via text message, fills in any missing information on the form, and signs the consent form on the screen. The screen belongs to the clinic. Check-in is included in the Standard Package. No package includes a tablet, and ReKi does not sell terminals.
Who is the patient account for?
For patients who come for months on end and want to see progress, not just for a short treatment. The front desk sends invitations only to them. It’s an add-on, €28 per month for the entire clinic. The online scheduling system on the website does not require a patient account.
What does the consultation include?
You dictate into the fields you’ve selected, find the diagnosis by code or name, and print the report in the clinic’s format. The patient’s medical history is on the same screen. The consultation is included in the Standard Package. Voice dictation costs approximately €0.28 per dictated consultation.
What does the dashboard show?
Revenue, the diagnoses you treat most frequently, the protocols used, and how much each therapist and each device is utilized during the time period you select. It’s included in the Standard Package and is visible to the administrator.
We already use another system for treatment plans. Can they be integrated?
Yes. ReKi can automatically import treatment plans from another system and place them in the patient’s file, ready to be scheduled. This is an on-demand integration, with pricing determined after an analysis.
Implementation and Support
How long does implementation take?
Typically, between one and several days, depending on the complexity of the clinic and how quickly you send us the necessary data.
Can data be migrated from the old system?
Yes, if it can be exported from the current system and provided to us in a compatible format. Data migration is included in the implementation. For large volumes, implementation may take longer.
What happens if the platform doesn’t work?
If ReKi is completely inaccessible, we’ll resolve the issue within one hour at most, as guaranteed by contract. We guarantee 99% monthly uptime.
How quickly do you respond?
Critical issues: within one hour. Any other questions: same-day response via the in-app support chat. Hours: Monday–Friday, 9:00 AM–6:00 PM.
Data and Security
Where is patient data stored?
Exclusively within the European Union, on Google Cloud infrastructure. The data does not leave the EU and is not accessible to third parties, except for the technical providers necessary for the platform’s operation.
What happens to the data if I cancel my subscription?
You’ll receive a complete export of the clinic’s data—including patients, appointments, treatment plans, and tax documents—in JSON format. Once you confirm receipt, the data is permanently deleted, as stipulated in the contract.
Does ReKi comply with the GDPR?
Yes. Data is stored exclusively within the EU, access is role-based, and each clinic is completely isolated from the others. The data processing agreement is part of the subscription contract.
Do you use cookies on the website?
Only if you agree. We use Google Analytics to see how many people visit the site and which pages they view, and tracking only begins after you click “Accept.” The chat feature sets cookies only if you open it. You can change your settings at any time inthe Cookie Settingssection at the bottom of the site.