When something isn’t working or you don’t understand how it works, you can message us directly from the app via the support chat, and we’ll respond the same day. There are no requests stuck in ticket queues, and no “we’ll get back to you in 3–5 business days.”
If the platform is down and you can’t work at all, we’ll resolve the issue within an hour at most. We commit to this in our contract, because it’s your clinic and your patients can’t wait.
Updates happen automatically. When the law changes, the platform updates accordingly. When we add new features, you get them too. Development requests are separate from support, and we discuss them together.
Response Time1 hour for critical issues
Availability99% monthly uptime guaranteed
Support HoursMonday–Friday, 9:00 a.m.–6:00 p.m.
UpdatesIncluded for the entire duration of the contract